Critical Cisco Contact Center Bug Threatens Customer-Service Havoc

Attackers could access and modify agent resources, telephone queues and other customer-service systems – and access personal information on companies’ customers. A critical security bug affecting Cisco’s Unified Contact Center Enterprise (UCCE) portfolio could allow privilege-escalation and platform takeover. Cisco UCCE is an on-premises customer-service platform capable of supporting up Read more…

How to secure QNAP NAS devices? The vendor’s instructions

QNAP is warning customers of ransomware attacks targeting network-attached storage (NAS) devices exposed online. Taiwanese vendor QNAP has warned customers to secure network-attached storage (NAS) exposed online from ransomware and brute-force attacks. “Ransomware and brute-force attacks have been widely targeting all networking devices, and the most vulnerable victims will be Read more…

MSP Thrive Acquires InCare Technologies

FOXBOROUGH, Mass., Jan. 6, 2022 /PRNewswire/ — Thrive, a premier provider of NextGen Managed Services has acquired InCare Technologies, a nationally recognized information technology managed services provider known for its work with healthcare, local governments, education, and other SMB businesses. The acquisition provides Thrive with a strong regional provider in Read more…